How SNHU Saved Money and Increased Time on Site 167% with ShortPoint
Thanks to ShortPoint, the intranet isn’t a pain point for us anymore. I couldn’t put a price on how much happier we are working with ShortPoint as opposed to our previous vendor.
Shawn Duggan
SharePoint Administrator, SNHU
Southern New Hampshire University (SNHU) is a private, non-profit university based in Manchester, US. The institution is highly regarded for its business and finance courses.
Challenges
Complex and unreliable intranet solution failing to meet their needs
Before SNHU discovered ShortPoint they were frustrated with its intranet platform, which was complex, expensive to run, and so unreliable, colleagues didn’t always think it was worth their time.
Shawn Duggan and his IT team, who were responsible for maintaining the site, lost hours every week debugging issues and putting drawn-out customizations through development. Even the smallest issue could spiral into hours of phone calls with the vendor.
Users’ experience of the site wasn’t much better. Uploading content was so laborious, it was almost easier to give up. Staff members looking for information were quickly worn down by cumbersome navigation and periodic glitches.
They needed a more reliable, flexible, and cost-effective solution.
Our previous intranet platform was very complicated. I would be on calls for hours trying to figure out where issues were and we had to go back to the vendors’ developers to make even simple changes.
Shawn Duggan
SharePoint Administrator, SNHU
Solution
Cost-effective and hassle-free intranet with ShortPoint software
In a marketplace swamped with intranet solutions, one stood out for SNHU— ShortPoint. The software enables businesses to create modern intranet sites with minimal effort, and no heavy duty or expensive development.
With ShortPoint, SNHU:
- 1
Received assistance from a senior ShortPoint architect, who walked through the tool's functions and how to use them.
- 2
Set up a test site for Shawn to experiment on, without disrupting the university’s live environment.
- 3
Build-out individual pages by adapting pre-built templates, then used Theme Builder to create a custom branded look across the whole site. Investigated ShortPoint’s Connect tool, which integrates lists and events from multiple data sources in a few clicks.
ShortPoint’s simplicity gave Shawn the confidence to upskill SNHU’s communications team to maintain and update pages for themselves—immediately lifting a burden from IT.
At every step of the build, ShortPoint’s expert support team was on-hand to help Shawn push ShortPoint to its limit.
ShortPoint’s interface is very easy to deal with. You have so many tools to accomplish what you need with very little effort.”
Shawn Duggan
SharePoint Administrator, SNHU
Results
Significant cost and time savings, and average session duration leaps 167%
Thanks to ShortPoint, running the university’s intranet has gone from pain to pleasure for Shawn and the Communications team who are responsible for all the content. Their fantastic new site is flexible, secure, engaging, and meets high accessibility standards. And all for a fraction of the cost of their previous solution.
With fewer technical issues and maintenance to manage, Shawn and his team have hours back each week for growth-focused projects. On the user side, adoption of the intranet has rocketed, including:
- Average session duration is up 167%, with the average person spending 4 minutes exploring content compared to 1.5 minutes previously.
- Page views are up from 10,000 to 16,000 a month. Shawn believes users are clicking more, exploring more, and collaborating more because the UX is smoother and there are no hurdles to finding the resources they need.
Shawn and SNHU are thrilled with ShortPoint. Life is easier for IT, the comms team has more tools to be creative, and colleagues are happier and more connected.
I would recommend ShortPoint to any business that wants to improve the visual appeal of its clients’ intranets without designers or developers, and with less cost and stress.
Shawn Duggan
SharePoint Administrator, SNHU
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