Articles 2
Three article columns, each with an image, title, excerpt, and button. It's an editorial layout for long-form content.
Browse Knowledge Base Sections
Articles
Three image article cards with excerpts and buttons beside a dated events list. It connects to pages and a calendar.
FAQ 1
Compact expandable FAQ list in a card, beside a large image banner with title, date, and button.
FAQ 2
Three-column FAQ with topic headings and article counts, linked questions with excerpts, and a see-all button per column.
FAQ 3
Two-panel FAQ: intro text with a button and three icon tiles on one side, and a list of recent articles with excerpts on the other.
FAQ 4
Eight icon topic tiles, above a two-column FAQ list with linked questions and excerpts. Topics come first, questions second.
FAQ 5
Two portrait cards with name and button beside a numbered expandable question list. It puts a face to the people who answer.
FAQ 6
Three searchable FAQ columns with counts, above three image promo cards with buttons. It pairs FAQs with paths to getting started or getting in touch.
FAQ 7
Full-width banner with icon, headline, and fifteen numbered questions in three columns. It's a compact, scannable FAQ.
FAQ 8
Three columns: dated meetings list, expandable project questions, and an image help-and-escalation card with a button.
Knowledge Base 2
Six outlined help cards in two columns, each with an icon, title, one-line description, and a small button.
Knowledge Base 3
Four help cards with icons and buttons beside a "Need support?" panel with a contact button.
Knowledge Base 4
Article block with headline, bulleted best practices, and an embedded video, above four stat cards.
Knowledge Base 5
Getting-started block with three icon headers, a scoped search bar, a numbered checklist, and a grid of link buttons.
Knowledge Base
Four icon links, three large action tiles, and a three-column recent articles list with excerpts. It's a knowledge base landing block.
Resources FAQ
Searchable document templates list with file icons beside a stack of expandable FAQ bars. It brings documents and answers into one block.
Resources
Intro text beside three document cover thumbnails with download links. It's built for guides, whitepapers, or PDFs.
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About SharePoint Knowledge Base Sections
A knowledge base section is a pre-built block for self-service content on SharePoint: FAQ accordions, how-to articles, help cards, getting-started guides and downloadable resources. SharePoint has no dedicated FAQ web part, and its wiki pages are hard to style. ShortPoint knowledge base sections give you expandable questions, topic tiles, searchable FAQ columns and article grids in branded layouts you can connect to a SharePoint list or page library. Compare every SharePoint knowledge base example in the carousel, from a single expandable FAQ to help centers that combine topic tiles, searchable answers and recent articles, and preview each one live.
Knowledge Base Section Features
Use ShortPoint to create a knowledge base in SharePoint without a wiki: pick an FAQ or articles section, connect it to a SharePoint list of questions or a page library, and keep typography and spacing consistent with Theme Builder.
AI Designer
Describe the section you need and let AI Designer write and build the block.
Page Builder
Swap layouts, resize the block and edit every piece of content visually.
Theme Builder
Apply your brand colors, typography and corner radius in one place.
Connect
Pull headlines, dates and items from SharePoint lists so the block updates itself.
Copy & Paste
Reuse the same section across every department page and site.
Accessibility
Proper labels, contrast and keyboard support for every reader.
Integrations
Link straight to Microsoft Forms, Planner, Teams or any external tool.
Design Kit
Pre-styled variants that match the rest of your page.
Elements
Built from standard ShortPoint elements you can reuse anywhere else.
Responsive Design
Everything stays readable and tappable when the block stacks on mobile.
Get Started With Knowledge Base Sections In Three Simple Steps
Launch a branded SharePoint FAQ page or knowledge base in under an hour. No coding required.
- 1
Start free trial & add ShortPoint to your site : Click "Start a Trial" and get access to ShortPoint instantly. No credit card needed. Sign in with your Microsoft 365 credentials to activate your trial instantly, or download the package manually and activate it from there.
- 2
Insert a Section : Edit your SharePoint page, insert the ShortPoint web part, and pick any knowledge base section (FAQ, Knowledge Base, Articles, Resources FAQ) from the Sections tab of the Templates Library. It drops into your page as a ready-made block you can move, duplicate, or restyle.
- 3
Customize & Publish : Replace the placeholder content with your own, connect your SharePoint data sources, apply your company branding with Theme Builder, and publish the page for immediate use.
Frequently Asked Questions
No, SharePoint doesn't have a native FAQ web part. ShortPoint FAQ sections fill that gap by adding expandable question-and-answer accordions to any SharePoint page, with questions stored in a list or edited inline.
To create a knowledge base in SharePoint, insert a ShortPoint knowledge base section, connect it to a SharePoint list or page library that holds your articles, and publish. The section handles categories, search, and layout for you.
Yes, you can use these sections instead of SharePoint wiki pages. The article and resource sections keep the structure of a wiki but add modern, branded styling and mobile-friendly layouts, so your knowledge base matches the rest of your intranet.
Yes, FAQ answers can include links, images, and files. Each answer supports rich text, links to files, image lists, and document lists from SharePoint libraries, so readers can open the full guide, policy, or form right from the answer.
Yes, knowledge base sections work with both Microsoft 365 and on-premises SharePoint. That includes SharePoint Online in Microsoft 365, as well as SharePoint Server Subscription Edition, 2019, 2016, and 2013.
Yes, different departments can reuse the same FAQ layout. Copy the section to IT, HR, or Finance pages or sites, then connect each copy to its own list of questions so every team manages its own answers.
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