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About this Template
Template Features
- 1Create a self-service knowledge base by collating FAQs, video tutorials and starter guides into one trusted wiki. Employees can find answers to their everyday questions from company policies to setting up their software instantly. Reduce the number of support tickets for your HR and IT teams so they can focus on the complex stuff.
- 2Build an IT knowledge base to publish troubleshooting guides, software release notes and technical how-tos. By embedding system status links and related articles you create an intelligent resource that helps users solve their own problems. Time-to-fix for common issues and deflects repeat incidents is lowered so your IT team can focus on the infrastructure and support escalations.
- 3Humanize communications with featured team members and spotlight posts, promoting recognition, trust, and easier cross-team collaboration on everyday work.
Get Started With Knowledge Portal 4 In Three Simple Steps
- 1Start free trial & add ShortPoint to your site Sign up with a work email to receive the installer and guide. No credit card needed—just sign in with your Microsoft 365 credentials or download ShortPoint manually and activate your trial.
- 2Insert a Template : Edit your SharePoint page, insert the ShortPoint web part, and select the Knowledge Portal 4 template (or any preferred template page) from the Templates Library
- 3Customize & Publish : Replace sample content with your own, connect your SharePoint data sources, apply your company branding, and publish your new knowledge base for immediate use.
Frequently asked Questions
How fast can we launch the SharePoint wiki template?
You can go live in just hours. Simply add ShortPoint, insert the SharePoint IT knowledge base template, connect your lists, review everything, and publish. The entire process is streamlined for quick deployment.
Does the wiki work with SharePoint Online and On‑Premise?
Yes, this template works seamlessly across all Microsoft SharePoint environments. Whether you're using SharePoint Online through Microsoft 365, SharePoint Subscription Edition (SE) or running SharePoint on your own servers, ShortPoint ensures full compatibility so you can deploy your knowledge base regardless of your setup.
How flexible is branding and layout customization?
Completely flexible and surprisingly easy. Use ShortPoint's Theme Builder and Page Builder to customize colors, fonts, spacing, and page layouts without any coding knowledge. Make your knowledge base perfectly match your brand and organizational needs through simple point-and-click editing.
Is the wiki template responsive for mobile and tablets?
Yes. Your SharePoint page automatically adapts to phones and tablets with touch-friendly navigation patterns, so your team stays connected whether they're at their desk or on the go.
Can we use the wiki SharePoint template for multiple department sites?
Yes. You can easily duplicate the wiki SharePoint template base across your organization, customize the content for a particular department's specific needs, while maintaining a consistent user experience throughout. You can bring knowledge management to the next level.
Does it integrate with SharePoint lists, libraries, Microsoft 365 apps and Outlook?
Yes, through ShortPoint Connect you can display live tasks and data from SharePoint lists, document libraries, Microsoft 365 apps such as Planner, Outlook, and other sources directly in your knowledge base.
What’s included with a ShortPoint subscription?
Everything you need to succeed. Get unlimited access to all templates for all your SharePoint sites within a tenancy, design elements, and integrations, plus ongoing updates and dedicated support to accelerate your intranet projects.
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