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About this Template
Template Features
- 1Deflect support tickets with a self-service hub—Solutions, Academy videos, searchable articles, downloads, and categorized FAQs—so users solve issues instantly.
- 2Speed onboarding and adoption: guided “Getting started,” video library, and roadmap keep teams aligned on what’s new and how to use features.
- 3Provide clear support escalation via “My Tickets” and contact forms, while article lists and category counts reveal gaps to prioritize.
Get Started With Knowledge Portal In Three Simple Steps
- 1Start free trial & add ShortPoint to your site : Click "Start a Trial" and get access to ShortPoint instantly. No credit card needed—just sign in with your Microsoft 365 credentials or download ShortPoint manually and activate your trial.
- 2Insert a Template : Edit your SharePoint page, insert the ShortPoint web part, and select the Knowledge Portal template (or any preferred template page) from the Templates Library
- 3Customize & Publish : Replace sample content with your own, connect your SharePoint data sources, apply your company branding, and publish your new knowledge base for immediate use.
Frequently asked Questions
How fast can we deploy this SharePoint knowledge base template using ShortPoint?
Most teams launch their knowledge base the same day. Simply install ShortPoint, apply the template, map your content, and go live. Your team can start benefiting from organized, accessible knowledge immediately.
Is this SharePoint knowledge base template compatible with SharePoint Online, SharePoint Subscription Edition and On‑Premise?
Yes, this template works seamlessly across all Microsoft SharePoint environments. Whether you're using SharePoint Online through Microsoft 365 or running SharePoint on your own servers, ShortPoint ensures full compatibility so you can deploy your knowledge base regardless of your setup.
How flexible is branding and layout customization?
Completely flexible and surprisingly easy. Use ShortPoint's Theme Builder and Page Builder to customize colors, fonts, spacing, and page layouts without any coding knowledge. Make your knowledge base perfectly match your brand and organizational needs through simple point-and-click editing.
Is the template responsive for mobile and tablets?
Yes. Your knowledge base automatically adapts to any screen size, providing an optimal experience on phones, tablets, and desktops. The touch-friendly design ensures easy navigation regardless of how your team accesses the content.
Can different departments run their own version of this SharePoint knowledge base template?
Yes. Clone the template for HR, Finance, IT, or regional teams. Each department can customize their content and sections while maintaining your organization's consistent design and navigation standards.
Can we connect live data and Microsoft 365 apps?
ShortPoint Connect seamlessly integrates with SharePoint lists, document libraries and your Microsoft 365 apps like Planner, Outlook, and Microsoft Teams. This keeps your documents, FAQs, and other content automatically updated without manual intervention.
What’s included with a ShortPoint subscription?
Everything you need to succeed. Get unlimited access to all templates for all your SharePoint sites within a tenancy, design elements, and integrations, plus ongoing updates and dedicated support to accelerate your intranet projects.
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Working with ShortPoint was one of the smoothest projects I’ve ever been involved in. What they created for us is fantastic, and we never felt an ounce of stress.
