The most significant achievement of the ShortPoint team in 2023 is the release of the Live Mode public version. It brings a major update to the product that both simplifies and improves its overall intranet editing experience. It enabled a WYSIWYG interface that allowed users to design visually instead of relying on wireframes and widgets. 
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A project that started a couple of years ago, painstakingly developed and rigorously tested by our team of experts, having gone through several iterations with the help of valuable feedback from early adopters, has now come to fruition and is enjoyed by all.
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You can refer to our release notes on our Roadmap page to know all the details of the ShortPoine Live Mode public release. You can also explore everything new about ShortPoint Live Mode through resources such as ShortPoint Academy, new support articles in our Knowledge Base, or contact our Support Experts.

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Customer support and education are two daunting tasks in the world of software development. However, if you have someone like Oksana Aloshyna, our Customer Experience Manager, at the helm, it is an adventure towards achieving excellence.

Oksana began her journey at ShortPoint right when it was just starting to take flight. She single-handedly took care of our early customers together with Sami and Anas, our founders. She believes this gave her so much understanding of what the ShortPoint solution is all about and for whom we are making it. Armed with this knowledge and experience, she manages her team well to develop support, education, and content strategies on a bigger scale. “Our product has a lot of features and there are countless ways to use it, so we make sure our customers feel supported and safe when using it, and there is a helping hand anytime they need one,” she says.

What Oksana finds to be fun about her job is the freedom to create and initiate something new. She might be checking out new software that her team can benefit from in one moment, reviewing a new video storyboard the next, or preparing a presentation for a proposed project. She states “I’m very lucky to be able to take up projects that interest me and can be of use for the company, and dive into them.” Her biggest challenge, on the other hand, is making videos. She feels that it is a battle between herself and her perfectionism. “I always want to create more video content, but often get very involved with the smallest details and it takes me way longer than I would like to,” she quips.

Outside ShortPoint, Oksana is a travel bug. She thrives in experiencing the outdoors. She loves to visit places near the sea or ocean, take treks in the mountains, and soak in nature in all its forms. She is a huge fan of freediving although she is yet a rookie at it. She also enjoys attending summer music festivals and getting together with friends and family to explore a new city or country. She is also learning to play the guitar. She consciously chooses the activities she gets into. “Real-world experiences are very important for me. I try to spend a lot of time away from the screens and since a year ago I stopped using social media to be more connected with the world and people around me,” she remarks.

After all this talk about travel and going to amazing places, would you believe that Oksana is very bad at understanding verbal directions? Yes, she gets confused easily when told to go to the left, right, southwestern, etc. She would rather you point it out to her. Well, we have sophisticated GPS apps nowadays that show your exact path and location so I don’t think we will encounter a lost Oksana anytime soon.

More exciting news is planned for January. Stay tuned! And if you have any questions, suggestions, or feedback, please send us a note. We love to hear from you.
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See you next month, ShortPoint hero!